Changes or cancellation to order
We will start processing your order as soon as we receive the payment from you. The fiber can't be used once we begin to use, So if you want to cancel your paid order, we will suffer some loss. Thus for the cancellation of the paid order, we have formulated the following policy:
Item cancellation requests received within 24 hours of payment, we will be a full refund.
Item cancellation requests received within 24 to 48 hours, we will refund 80% of payment for goods.
Item cancellation requests received within 48 to 72hours, we will refund 50% of payment for goods.
After 72 hours till accomplishment, we will refund 30% of payment for goods.
Once your order has been shipped, it can no longer be canceled.
Your satisfaction is our goal! Wigs are eligible for return within 7 days of receiving your order if the customer finds quality issues, receives the wrong item, or has a package lost or damaged during shipping. Custom made wigs are made to your order specifications, so it cannot be returned if you should be unsatisfied.
Before we shipped out every package, we will do strictly quality inspection for the color and the style according to your order, after it passed the quality inspection, we will arrange the shipment; we are trying our best to reduce our mistakes.
As we don't sell refurbished or previously-owned items, any items you return must be unaltered, undamaged, and in factory condition with packaging. Items showing alteration, damage or use cannot be returned. Items that are unaltered, undamaged and unused will be a full refund.But the return shipping charge is at your expense.1. Quality Issues:
Wigs with quality issues (including damage and poor quality) are eligible for a full refund within 7 days of receiving your order. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. Returned wigs must be in brand-new condition, unused and in original packaging.2. Wrong Item Shipped:
After confirming the style or color of wig sent to you is not what you ordered, you will have the option of keeping the wig you received or sending it back to exchange for the correct one within 7 days of receiving your order. If you prefer to keep the wig you received, we will refund the price difference if the wig you purchased is more expensive than the one you received.3. Loss or Damage During Shipping:
Wigs that were lost or damaged during shipping are eligible for a refund of the full purchase price plus shipping costs. Please obtain "Proof of Damage" documentation from your delivery carrier within 7 days of receiving your order, and provide it along with photographs showing the damaged packaging so that Customer Service can confirm where the problem is and then help you out soon.Requesting Refunds or Exchanges
Topwigsonline.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.
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Topwigsonline, a professional wigs online store in china, we offer 100% Human Hair Wigs, Lace Wigs, Synthetic Wigs, African American wigs, Mens Wigs, Celebrity hairstyles, Costume and Halloween wigs and more, in any color any style that reflect today's fashion trends--and all at discount prices. Here you will find wigs online in styles and shades to suit any taste.
At TopWigsOnline, we're dedicated to presenting you with high quality, fashionable wigs from the world's most respected designers and China reliable wig manufacturers. With the expert guidance of Topwigsonline.com, you will be able to find elegant, stylish womens wigs, which will fit well, be comfortable, and appear completely natural.
We have a large quantity of wigs in stock which means we will ship your wigs out within only three days after you place an order. We are also professional to make custom-size wigs according to your personal specific measurements within 15 days. And you can even send us pictures of wigs of how you would your wigs like, we will process wigs in accordance with the pictures you send us and any other requirements of yours. We are dedicated to making every wig best fit our customers. Your satisfaction, our destination.
We supply our customers a extremely loose returen policy.You can return the wigs if you are not satisfied when received and we will offer you a full refund as long as you bear the return shipping fee.
We regularly update some new arrivals to our online store,please check Topwigsonline often,you will find the latest trendy hairstyles here.For large orders,please contact us via live chat,email or you can even call us,we will give you a big discount.Wish you a happy shopping experience with us.Thank you!
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